At Roots Décor Co., our focus lies in providing efficient and reliable shipping solutions tailored to your individual requirements. Our goal is to ensure the secure and timely delivery of your cherished purchases. We're delighted to present the following delivery choices:
Curbside Delivery:
This standard service brings your items to your curb or driveway's end. Please note that it's your responsibility to move the item from the curbside into your residence or office, as well as handle the disposal of packaging materials.
Delivery Surcharges:
Certain items, particularly those that are large, heavy, or have limited availability, might carry an additional delivery surcharge. This fee will be visible on the checkout page and added to the standard delivery and processing charges.
Special Location Deliveries:
While we extend services to valued customers in Hawaii, Islands, and Canada, additional shipping charges may apply depending on the delivery address, item size, and weight. However, we regret to inform that delivery services to rural routes, remote areas, Alaska, APO/FPO addresses, or P.O. Boxes are unavailable.
Sales Tax:
We apply sales tax on the total merchandise for items shipped to specific states and US territories. For Canadian customers, additional costs such as customs duties may be applicable.
Delivery Timeline:
Our thorough process, spanning order placement to final delivery, typically spans 8-12 weeks. This duration includes order preparation, stringent quality checks, packing, and sea shipping to the USA. Deliveries to Canada may necessitate an additional 2-4 weeks.
Vital Information:
Kindly provide a valid contact number when placing an order. The freight carrier will contact you 24-48 hours before delivery to arrange a suitable time. Some deliveries may require a signature.
Oversized Items:
Typically, we deliver oversized items to the nearest ground-level entrance of your home or office. Additional charges may apply for specific locations or if delivery is needed to particular rooms, upstairs, or through steep driveways.
Unforeseen Delays:
While we strive to meet delivery timelines, unexpected delays due to weather or shipping-related issues beyond our control may occur. In such cases, we'll keep you updated via email and request your understanding. Roots Décor Co. cannot be held liable for these unforeseen delays. If you haven't received tracking information, please check your spam or bulk email folder before contacting us.