At Roots Décor Co., our focus lies in providing efficient and reliable shipping solutions tailored to your individual requirements. Our goal is to ensure the secure and timely delivery of your cherished purchases. We're delighted to present the following delivery choices:
Roots Decor Co.-এ, আমাদের ফোকাস আপনার ব্যক্তিগত প্রয়োজনীয়তা অনুসারে দক্ষ এবং নির্ভরযোগ্য শিপিং সমাধান প্রদানের উপর নিহিত।
1. Return and Replacement Eligibility:
1.1. Standard Orders: Customers have a 15-day window from the delivery date to initiate a return or replacement for all standard orders.
2. Initiating a Return or Replacement:
2.1. Contact our Customer Support team within the eligible timeframe to start a return or replacement. You can reach our team via phone or email, and they will guide you through the process.
2.2. Our Customer Support team will require your order number, contact details, and a brief reason for the return or replacement to expedite the process and provide effective assistance.
2.2. Our Customer Support team will require your order number, contact details, and a brief reason for the return or replacement to expedite the process and provide effective assistance.
3. Condition of the Furniture:
3.1. To qualify for a return or replacement, the furniture must be in its original condition and packaging, unused, undamaged, and devoid of signs of wear or tear.
3.2. Our Quality Control team evaluates the furniture upon return. If the item displays poor condition due to negligence or misuse, the return or replacement may be declined.
3.2. Our Quality Control team evaluates the furniture upon return. If the item displays poor condition due to negligence or misuse, the return or replacement may be declined.
4. Return Shipping:
4.1. Customers bear the responsibility for return shipping costs for standard orders. We recommend reputable shipping services offering tracking and insurance, as we can't be held responsible for damaged or lost items during transit.
4.2. In cases of manufacturing defects or our error, Roots Décor Co. covers return shipping costs.
4.2. In cases of manufacturing defects or our error, Roots Décor Co. covers return shipping costs.
5. Refund Process:
5.1. Upon receiving and inspecting the returned item, our Quality Control team processes the refund within 7-10 business days, issuing it in the original payment form.
5.2. Replacements are shipped once the return is approved.
5.2. Replacements are shipped once the return is approved.
6. Non-Returnable and Non-Refundable Items:
6.1. Custom-made furniture, once the design and color are approved, is non-returnable and non-refundable, as are clearance or final sale items.
7. Damaged or Defective Items:
7.1. In case of damaged or defective furniture upon delivery:
7.1.1. Note Damage on Delivery Slip.
7.1.2. Capture Clear Photographs.
7.2. Contact Customer Support within 72 hours for a resolution at no additional cost.
7.1.1. Note Damage on Delivery Slip.
7.1.2. Capture Clear Photographs.
7.2. Contact Customer Support within 72 hours for a resolution at no additional cost.
8. Customer Satisfaction:
8.1. Customer satisfaction ranks highest at Roots Décor Co. For queries or concerns about our products or Return Policy, reach out to our Customer Support team. We're dedicated to ensuring a delightful shopping experience.
In summary, this Return Policy aims for transparency and clarity in the furniture return or exchange process at Roots Décor Co. Our unwavering commitment to providing exceptional products and service endures, appreciating the trust you place in us to furnish your home with quality, long-lasting furniture. Happy shopping!