At Roots Décor Co, we take immense pride in meticulously crafting exquisite handmade furniture tailored to our valued customers' unique preferences. Once an order is placed, we commence a series of actions that culminate in the creation and delivery of your chosen product. We acknowledge that circumstances can change, leading to a need for order cancellation. However, as our products are intricately handcrafted using pure solid wood by skilled artisans, cancelling after manufacturing commencement results in the wastage of precious resources, including wood and labor costs. To streamline the cancellation process, kindly adhere to the outlined guidelines below:
1. Cancellation Procedure:
1.1. To initiate cancellation, please contact our Customer Service department promptly. You can reach us by completing the Contact Us form or calling 1--561-675-0362 (Option 2).
1.2. Our dedicated Customer Service team will assist and guide you through the cancellation process comprehensively.
1.2. Our dedicated Customer Service team will assist and guide you through the cancellation process comprehensively.
2. Cancellation Fees:
2.1. Ensuring the delivery of meticulously crafted furniture. Consequently, once manufacturing begins, a cancellation fee of 25% of the total order value applies.
2.2. This fee covers costs associated with the resources invested in labor and materials utilized for production.
2.2. This fee covers costs associated with the resources invested in labor and materials utilized for production.
3. Cancellation After Shipping:
3.1. We understand that unforeseen circumstances may lead to cancellation requests after shipping.
3.2. In such instances, a cancellation fee of up to 40% of the total order value will be enforced. This increased fee accounts for logistical overheads and return shipping costs incurred in processing cancellations.
3.3. Despite this fee, we are committed to facilitating the cancellation process as smoothly as possible and providing necessary support.
3.2. In such instances, a cancellation fee of up to 40% of the total order value will be enforced. This increased fee accounts for logistical overheads and return shipping costs incurred in processing cancellations.
3.3. Despite this fee, we are committed to facilitating the cancellation process as smoothly as possible and providing necessary support.
4. Our Dedication to Customer Satisfaction:
4.1. At Roots Décor Co, we strive to be the epitome of customer-friendly furniture websites. Despite cancellation fees, our commitment to aiding you throughout the cancellation process remains steadfast.
4.2. We understand that unforeseen circumstances might necessitate cancellation, and our Customer Service team will work to minimize any inconveniences.
4.2. We understand that unforeseen circumstances might necessitate cancellation, and our Customer Service team will work to minimize any inconveniences.
5. Customer Support:
5.1. For queries or concerns about the cancellation process or our products, feel free to contact our Customer Service team.
5.2. We're here to assist and offer guidance, aiding you in making well-informed decisions regarding your furniture purchase.
5.2. We're here to assist and offer guidance, aiding you in making well-informed decisions regarding your furniture purchase.
In conclusion, we hope this Cancellation Policy provides clarity on the order cancellation process at Roots Décor Co. We acknowledge the value of our handmade furniture and the effort invested in each piece, which led to the implementation of cancellation fees. Our unwavering commitment to customer satisfaction drives us to provide exceptional service and products that exceed expectations. Thank you for choosing Roots Decor Co for your furniture needs.